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What You Agree To When You Use freecuci365

These terms set out the rules that apply when you open an account and use freecuci365, including how we handle your data, how disputes are managed, and what conditions apply to payments via Touch 'n Go eWallet, Boost, and GrabPay.

Account terms apply at registrationPayments covered: Touch 'n Go eWallet, Boost, GrabPayAccess conditional on local lawData handled under this policyContact us to request changes
freecuci365 What You Agree To When You Use freecuci365
DATA AND SECURITY

How We Protect Your Account and Data

We hold account and payment data only for as long as necessary to fulfil the purposes set out in this policy, meet any applicable retention obligations, and resolve disputes. Your payment details — including records of Touch 'n Go eWallet, Boost, and GrabPay transactions — are stored in encrypted form and are not shared with third parties outside of payment processing. You have the right to request access to the personal data we hold on you, and to ask us to correct inaccurate records. Submit those requests via the Account Help Centre or by email, and we will respond within a reasonable period.

Encrypted Data Storage

All account credentials and payment records, including wallet transaction history for Touch 'n Go eWallet and GrabPay, are stored with encryption in transit and at rest.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Access Controls

Login to freecuci365 requires your registered credentials and, where enabled, a one-time PIN sent to your registered mobile number for an added layer of account verification.

Data Retention and Deletion

We retain transaction and account records for the period required under applicable rules. After that, data is deleted or anonymised. You may request early deletion where no retention obligation applies.

CONTACT POLICY TEAM

Reach Us About Any Legal or Policy Matter

If you have a question about our terms, want to request a copy of your account data, or need to flag a compliance concern, our support team handles these through the channels below. For payment-related policy queries — including disputes over Touch 'n Go eWallet or GrabPay transactions — include your account reference number when you write in. Players in Kuching and across Malaysia can reach us through any of these paths.

Live Chat Start a live chat session from any page on freecuci365. Describe your policy question and our team will route it to the right person on the same session.
Email Support Send your legal or data request by email with your account ID, a clear description of the issue, and any transaction reference if the query involves a payment.
Account Help Centre Log into your account and navigate to Help to submit a formal policy request, including data access requests or account closure under our standard review process.

Legal and Policy Questions, Answered Directly

The questions below cover what our terms actually require of you, what rights you hold over your data, and how to act on those rights. If your question is not here, contact us via live chat or email with your account reference.

Yes, these terms apply to all accounts registered from Malaysia. Access to freecuci365 is available where local law permits, and you are responsible for checking that your use complies with the laws in your area.

Yes. Submit a data access request through the Account Help Centre or by email with your account ID. We will confirm receipt and provide your data within a reasonable period, subject to identity verification.

When your account is closed, we retain records for the period required under applicable rules, then delete or anonymise them. Transaction records involving Touch 'n Go eWallet or GrabPay are included in this process.

Contact our support team within 14 days of the transaction date. Include your account reference and the transaction ID from your Boost, DuitNow, or FPX record. We review and respond within a reasonable timeframe.

We post a notice when terms are updated and show the effective date. Continuing to use your account after that date means you accept the revised terms. You may close your account if you do not agree.

Session cookies are necessary for your account to stay logged in and for the platform to work correctly. Analytics cookies are optional and can be managed through your browser settings without affecting account access.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.