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How freecuci365 Handles Your Personal Data

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use the lobby.

Account data handled securelyTouch 'n Go eWallet, Boost, GrabPay payment contextYour rights clearly statedCookie use disclosedContact path for data requests
freecuci365 How freecuci365 Handles Your Personal Data
DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to access, correct, or request deletion of the personal data we hold, contact our support team directly. We handle data requests separately from general account queries so your request reaches the right person without delay. Response times depend on the nature of your request and any verification steps required.

Live Chat Open the live chat window from your account dashboard. Raise your data request there and we will route it to our data-handling team within one business day.
Email Support Send your written data request to our support email address shown in the account help section. Include your registered contact detail so we can verify your identity before acting.
Account Help Centre The help centre covers common data questions — how to update your registered mobile number, how to change your linked Touch 'n Go eWallet or Boost account, and how to request a data export.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency sit at the centre of how we manage your account data. We apply SSL encryption across every page, including the deposit flow where your Touch 'n Go eWallet or GrabPay transaction is processed. Your account password is stored in hashed form — we cannot read it, only reset it via your registered contact. Here is what we do across four key areas.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can manage cookie preferences from your browser settings at any time.

Account Security

Login uses a one-time PIN sent to your registered mobile number. After several failed attempts, your account is temporarily locked and you will need to verify identity through support before access is restored.

Data Retention

Active account data is retained for the life of your account. After account closure, we keep records for the period required by applicable regulations, then delete or anonymise them in line with our internal schedule.

Your Rights

You may request a copy of your data, ask us to correct inaccurate records, or request deletion subject to our legal obligations. Submit requests via live chat or email with your account details for identity verification.

Common Questions About Your Data and This Policy

Here are the questions we hear most often about how freecuci365 handles personal data, cookies, and your rights as an account holder. If your question is not here, live chat is the fastest path to an answer.

We collect your name, contact details, and the information you provide during account verification. We also record which payment method you used — Touch 'n Go eWallet, Boost, GrabPay, or FPX — so deposits can be matched to your account correctly.

We share limited data only with payment processors and identity verification providers needed to complete transactions or meet legal obligations. We do not sell your data and we vet every third-party provider before onboarding them.

Contact us through live chat or the support email listed in your account help section. Include your registered contact detail so we can verify your identity before releasing any data to you.

Yes. Submit a deletion request via live chat or email. We will action it subject to any legal retention obligations — some transaction records must be kept for a period set by applicable regulations before deletion.

We use session cookies to maintain your login and analytics cookies to see which lobby sections are most visited. You can manage or block cookies through your browser settings; some features may not work correctly if session cookies are disabled.

We store the transaction reference and amount to reconcile your account. Your full wallet credentials are handled by the respective payment processor and are not stored on our servers. The connection is secured with SSL during every transaction.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.