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Terms Conditions That Govern Your freecuci365 Account

Before you open an account or make a deposit — whether through Touch 'n Go eWallet, Boost, or GrabPay — these terms set out what we expect from you and what you can expect from us.

Applies to all account holdersTouch 'n Go eWallet, Boost, GrabPay coveredMalaysia-eligible regions onlyUpdated terms take effect on publicationContact us for any clause query

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HOW WE HANDLE THIS

Account Security and Policy Practices

We hold account data and transaction records in line with the commitments set out here. If you want to understand exactly how your details are stored, or if you need to request a change to your registered information, the steps below cover what we do on our end and how you can act on your side.

Data Retention

We keep account records, deposit history, and withdrawal logs for as long as required by applicable law. You can request a summary of your own records by contacting support with your account ID.

Account Security

Your account is protected by a password and OTP verification on login from unrecognised devices. We never ask for your PIN or e-wallet password — flag any such request to our team immediately.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and payment method. You can clear these from your browser settings, but some account functions may not work without session cookies active.

Requesting Changes

To update your registered email, phone number, or payment method on file, submit a request through live chat with a copy of your verification document. Changes take effect once our team confirms the update.

What These Terms Actually Cover

freecuci365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you create an account with freecuci365. They govern how you access the lobby, how your wallet interacts with our deposit rails — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — and how withdrawals are processed back to your

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account. You agree to provide accurate registration details and to keep your login credentials private. We do not accept joint accounts or accounts opened on behalf of another person. Any funds you add via your chosen e-wallet are held in your account balance and are subject
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to any applicable transaction review before a withdrawal is approved. We reserve the right to suspend or close an account if we detect activity that breaches these terms, including multiple accounts registered to the same device or payment method. Disputes over account balances must be raised
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with our support team within 14 days of the transaction in question. We may update these terms at any time; the revised version takes effect on the date it is published at this address. Continued use of the platform after a revision means you accept the
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updated terms. Access remains conditional on local law — if regulations in your region change, we will communicate any impact on your account by the contact method you registered.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute, our support team is here to walk you through it. You can reach us by live chat directly from the account dashboard, by email, or by submitting a query through the help form — we respond in the order received and aim to acknowledge every message.

Team online

Live Chat

Open the chat icon from your account dashboard for the quickest route to a support agent who can address a specific terms clause or transaction query.

Email Support

Send a detailed message to our support address for account-level or billing disputes. Attach your transaction reference so we can pull up the record immediately.

Help Form

Use the help form in the account settings section to submit a formal query about these terms — useful when you need a written trail of the exchange.

Common Questions About These Terms

The questions below cover what we hear most from account holders in Malaysia — from eligibility and wallet rules to how disputes are handled and what happens when terms change. Players in Kuching and across Malaysia ask these regularly, so we have kept the answers direct and specific.

These terms apply to every account holder on freecuci365. Creating an account means you have read and agreed to them. Access depends on local law and is available only where local law permits.

No. Each person may hold one account only. Multiple accounts linked to the same device, IP address, or payment method — including the same Touch 'n Go eWallet or Boost number — will trigger a review and may result in suspension.

Raise any balance or deposit dispute with support within 14 days of the transaction. Include your transaction reference number and the payment method used — for example, GrabPay or DuitNow — so we can locate the record quickly.

Updated terms are published at this page address with an effective date. If you continue using your account after that date, you are accepting the revised version. We may also notify you via your registered email.

Send a closure request through live chat or email. Any remaining balance must first be withdrawn to your registered e-wallet. We will process the closure and confirm once the account is deactivated.

Yes. Contact our support team via the help form, provide your account ID, and specify what records you need. We will compile your account and transaction data and send it to your registered email address.

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